communication - Ben Stich, Mediator, LICSW, M.Ed

Need Marriage Help? Does Your Partner Ever Sound Like They Speak A Foreign Language? How To Handle Conflict Using Mediation Techniques

in Divorce, Family Communication, Mediation, Why I Mediate

When you are arguing with someone do you ever feel like the other person is speaking a foreign language? That they don’t make any sense?

When this happens to me it is like listening to french over twenty years after studying it in high school — I recognize a few words but miss the larger meaning!

When this happens to you I bet you give the other person a blank perplexed look, feeling confused and frustrated.

And then you start arguing or angrily walk away, right?

Help Wanted: A Translator Is Needed For Marriage Help

I am sure you won’t be surprised that I see this dynamic among mediation clients all the time.

A client once told me that her friend questioned the time she was putting in to her divorce mediation. She wanted to know if it was worth the travel, the money, and the time. My client answered with an emphatic, YES!

Asked why, she explained that it was because she felt the mediator was her translator – without me none of her thoughts, feelings or ideas would be heard or understood by her husband.

So What Does This Have To Do With Me???

Everything.

This is not a sales pitch for mediation.

It is a sales pitch for thinking differently when faced with a frustrating conversation.

In my experience, when someone sounds like they are speaking a foreign language it is not because what they are saying is inherently wrong or bad. It is the WAY they are saying it that is completely ineffective.

Let’s take my mediation couple as an example.

They would come in full of anger and indignation over an issue that took place earlier in the week. I would meet with one and hear their story. I would meet with the other and hear their story. And here’s what was uncanny.

It was the same story! Just told and interpreted in very different ways.

This particular case required many private sessions. When I would report back to one of them about progress on the problem du jour, they would look at me in surprise, and have a hard time believing that agreements had been forged.

What if you could get this kind of marriage help on your own without the help of a mediator?

So Here’s the Trick Using Mediation Techniques

Here are two essential tools of the mediation trade that can help you become your own translator.

1. Mediators reflect back what their client is saying.

In other words, they make sure that they truly understand what the person is saying before moving on and responding.

Teachers call this checking for understanding. Counselors call it reflective listening.

Call it what you want.

But don’t respond until you really feel like you understand what the other person is saying.

2. Mediators seek to clarify information.

Rather than reacting to what someone is saying, especially if it seems confusing, illogical or frustrating, follow step #1 and validate, and then ask more questions to gain clarification.

This step is like being a detective — you are drilling for information so you can be confident that you understand what is being said.

3. If you are still confused, rinse and repeat.

Often, you can figure it out on your own with time and effort, and more than a pinch of patience. But it can be done.

It’s hard to resolve conflict when you don’t have a clue what the other person is saying.

Figuring out how to translate is the first step.

In what other ways have you dealt with someone who is confusing and perplexing? Please share your ideas and reactions in the comments section!

LinkedIn Users: If you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you for reading my mediation post about marriage help!

Gift wrapped in paper on the wooden background

Relationship Issues Stressing You Out? 3 Tips to Improve Marriage Problems Without a Marriage Counselor

in Family Communication, Marital Mediation, Mediation

“Why do I NEED to consider her point of view after all the marriage problems we’ve had, and the way she’s treated me?”

A divorce mediation client angrily asked this of me after I made a comment suggesting the possibility that he might need to consider his wife’s perspective.

I was trying to suggest that it might be helpful to understand what she was saying by looking at the situation through her eyes. After all, stepping in to someone else’s shoes is a common approach to improving communication in relationships. Well, the word “need” really set him off!

In hindsight it was clearly a poor word choice by me.

After a moment’s reflection I told him that I was wrong to use the word “need” and that in fact he did not “need” to do anything that he did not want to do. This calmed him down.

To his surprise I followed up by asking him what the harm would be in considering her point of view.

Now it was his turn to take a moment to reflect. To his credit he tried to consider her perspective.

Your Laziness Might Be Creating Your Marriage Problems…and Creating Business for Your Local Marriage Counselor!

I learned an important lesson from this exchange.

I had developed a very comfortable rapport with this client (we had met several times already). My comfort led to a lazy statement that made him defensive.

Similarly, couples get comfortable with one another. Over time, their internal censor diminishes and they sometimes talk before thinking. Their message may be rough around the edges, their partner bristles, and the stressful relationship issues rear their ugly heads.

Don’t we get lazy in the way we communicate all the time in our relationships at home?

Want to Stay Out of the Marriage Counselor’s Office? Package the Message Properly and Your Marriage Problems and Relationship Issues WILL Improve

My client was not adverse to considering an alternative viewpoint – even if it was his wife’s – but he was surely not going to do it because he was told to do so. When he did not feel forced or directed, he found that being able to step in to her shoes for a moment helped him work through the current impasse.

Ultimately, how we go about saying something is often more important than what it is we have to say. It is all about the packaging of the message!

Lazy communication is like crumpled gift-wrapping — it sends the wrong message.

Three Strategies For Improving Your Communication Packaging

1. Tell your partner what you think and feel, NOT what they should think and feel. “I” statements are far more effective than “you” statements.

2. Think about what you want to say before you say it. Just because you are talking to someone you love does not mean they don’t deserve the same sensitivity you would show an employer or member of the clergy! They do.

3. If you are angry or frustrated — heated in any way — wait. Wait until you are calm. Wait until you have had time to think it through.

I have found that the way I frame messages in my work as a mediator, and in my life as a husband, son, and father makes or breaks a difficult conversation.

What additional tips on how to package messages productively can you share with other readers? What other communication strategies can help improve marriage problems?

Hammering nail into wooden surface against light blue background

Relationship Help That Could Save Your Marriage

in Family Communication, Marital Mediation, Mediation

“Stop trying to fix all my problems!”

“You’re NOT LISTENING to me!”

“You don’t GET it!

Sound familiar in your relationship?

If you or your partner have either uttered something like this out of sheer exasperation, or have had these barbs thrown in your face, you have to watch this video.

Seriously.

Check it out. It’s short and it’s awesome.

Textbook Relationship Problems

C’mon, admit it. You could relate to this dynamic. And I bet you laughed. Or at least smiled.

Relationship Help In Action

I am mediating a parent teen dispute right now.

The parents are scared for their child’s safety and their daughter is feeling smothered. They are both trying to come up with solutions that are going nowhere.

That is, until I suggested the parents simply acknowledge the daughter’s feelings and the daughter acknowledges the parents’ feelings.

Parents: “I know you feel smothered”

Daughter: “Yes, that’s what I’ve been telling you! Finally you understand!”

Daughter: “I know you are scared I’m going to do something stupid and get hurt.”

Parents: With tears in their eyes, “Yes, honey. We just want you to be safe. We love you.”

Did this solve their problems?

Of course not!

But it did help begin to repair their relationship and set the stage for better understanding and communication.

If you are experiencing relationship problems and arguing with someone you care about they likely feel like you don’t understand. Likewise, if you hear something like one of the sharp comments from the beginning of this post, there is a good chance that you skipped a critical step.

The Critical Step That Could Save Your Marriage

Before responding to the words your spouse is saying, respond to the feelings you hear behind the words.

One way to think about this is that if you find both of you repeating yourselves — going back and forth like a seesaw — take a breath, step back, and think about how the other person is feeling.

And then tell them what you are hearing — about their feelings.

Even if you don’t understand it, agree with it, or think it is wildly unfair!

Trying to rationalize feelings is flat-out irrational. There is no right or wrong when it comes to feelings. No one should feel a certain way (click here for why I think the word “should” is so incredibly unhelpful).

Trying to validate feelings, on the other hand, is about as rational as it gets.

People want to feel heard and understood. It doesn’t matter who you are or what gender you are — people tend to remain defensive when they feel judged or misunderstood. Conversely, folks open themselves up to new ideas when they feel the other person “gets” how they are feeling.

Imagery For Helping Relationship Problems

The nail.

Remember the nail!

Even though the literal nail was snagging all of her sweaters, the proverbial nail is the recognition of the other person’s feelings.

Remembering the nail might just help your relationship problems move closer to relationship solutions.

It’s difficult to acknowledge feelings when you are in the midst of a relationship problem — what other strategies can you recommend?

A close up shot of a happy jack-o-lantern sitting on a rail of a deck during the day

Parenting Tips for How to Help Your Kids Resolve Conflict

in Family Communication, Mediation, Parenting

It’s Halloween time.

Two brothers are upset because one of the two pumpkins had to be thrown out. Brothers did what brothers do: argue. They both wanted the remaining pumpkin to be their pumpkin.

Their mother tried her best to encourage them to share, to reprimand them, and even threatened to take the pumpkin away from both of them.

No luck.

She was at her wits end. The kids arguing would not stop.

Parenting Tips and Tricks

Their father was brought up to speed later that day. Taking a different approach to his kids arguing, he waited for a calm moment to sit the boys down and asked them why the pumpkin was so important to each of them.

After some encouragement and assurance the older one explained that he wanted to carve the pumpkin by himself. He had spent time thinking about the carving and in preparation had even drawn it out on paper. It was going to be so cool!

The younger one, sniffling, explained that he wanted to bake the pumpkin seeds like his teacher told him about. They were going to be so good!

Their father listened intently.

And then he said:

“So, you want to carve the pumpkin. And you want the seeds so you can bake them. I wonder if there is a way for each of you to get what you want with the same pumpkin? What do you think?”

Later that night, the older son carved the pumpkin. As he gutted the pumpkin he carefully placed the seeds in to a bowl. His younger brother worked with his mother to clean, salt and bake them.

Parent as Mediator: Teaching Kids How to Resolve Conflict

In mediation, the pumpkin is an example of a position a client may bring in to the session. The carving and baking are the interests that the father helped his kids figure out. This father was a great mediator!

He asked some questions, listened, and helped the kids brainstorm solutions that met both of their needs. This is exactly what any effective mediator will do to help resolve family conflict.

Focusing on the pumpkin alone would never have resulted in a win-win solution.

In what ways do you focus too much on the “pumpkins” in your life?

Comment below to share your take-away from this story!

divorce concept, child hand-off or co-parenting, cartoon mother handing off child to father

4 Key Strategies for Successful Co-Parenting After Divorce

in Divorce, Family Communication, Parenting

About the Author

Rosalind Sedacca is a divorce & parenting coach, author, and expert in child-centered divorce.

Co-Parenting After Divorce

While divorce can seem like an overwhelming obstacle, for many parents it is just the beginning of a new and equally intimidating challenge: co-parenting your children. Hopefully, if you’re reading this you are still involved in your children’s lives, and hopefully co-parenting. I write under the assumption that you both care deeply about your children and trying to raise with them with as little exposure to conflict as possible.

Of course not all parents can share the parenting process in this way and for some couples it is not the ideal situation to even attempt it. But those couples who are determined to co-parent and choose to live relatively close to one another so as not to disturb the school, sports and other related schedules of their children, certainly deserve credit and acknowledgement.

This is a complex topic that can’t be glossed over with a few simple how-tos. It is based on sincere levels of communication and a sense of trust between the former spouses. When handled with care, your children enjoy the security and comfort of being with their other parent when they are not with you. You are less dependent on strangers as caretakers in their lives, and that is a win-win all around.

One of the best things you can do for your children is to transition smoothly to co-parenting with your former spouse. It won’t always be easy and there will certainly be challenges along the way, but here are some things to remember that will help make your new co-parenting relationship work.

• Don’t bad-mouth your ex around the kids, ever! If kids ask questions, give them age- appropriate answers that are honest but not judgmental. Kids are hurt and feel guilty when the parent they love is put-down by their other parent.

• Always offer your ex the opportunity for special times with the kids – before involving a new relationship partner, i.e.: taking your teen for their drivers test or tryouts for a new sport.

• Prioritize Mom and Dad being together for special occasion: celebrating birthdays, graduations and other significant events. Be considerate of one another as co-parents to eliminate stress so your kids can enjoy a sense of family.

• You and your ex won’t agree on all things so decide to pick your battles regarding parenting issues. Determine what’s worth discussing and what you can’t control and need to release.

When you ignore any of these basic communication principles, you set yourself up for conflict, jealousy, stress and tension. Breaking these rules sabotages your sense of trust with your ex and that opens the door to mind games, retaliations and discord for everyone in the family. Remember: when that happens, your children are the ones who pay the price!

Be the hero in your relationship with your children’s other parent. Cooperate. Collaborate. Be flexible and do favors. You are much more likely to get them back in return.

Jedi Training to Develop Conflict Resolution Strategies

in Family Communication, Mediation, Parent Teen Mediation

So, I am one of those cheesy people that draws meaning from the original classic sci-fi Star Wars trilogy. I know it is mostly over-simplified messages packaged with light sabers, cool characters, mystical forces, and huge spaceships. But what can I tell you? I love it.

Why am I telling you this? To set the stage for one of my favorite movie lines. A line that I think has profound relevance to most conflicts in relationships that I see time and time again in mediation.

Star Wars & Conflict Resolution Strategies?

Remember in Return of the Jedi when Luke confronted Obi-Won for lying to him about his father’s true identity? Luke was furious – even betrayed – by Obi-Won’s omission. Obi-Won did not get defensive. He did not make excuses. He simply, and wisely, told him, “Luke, you will find that many of the truths we cling to depend greatly on our own point of view.”

Wow! The truths we cling to depend greatly on our own point of view. Isn’t that so true? Especially when it comes to the difficulties we have resolving conflict?

In other words, the storylines we play in our heads shape our interpretation of events and experiences. In a recent post I shared a story of a wife who made false assumptions about her husband due to her point of view. The truth she clung to made resolving conflict with her soon-to-be ex very difficult.

Obi-Won is implying that if Luke had opened his eyes to view things from alternative perspectives – or perhaps embrace the force more fully – he may have figured out the truth about his father earlier.

Jedi Tricks Are Great Conflict Resolution Strategies

Resolving relationship conflicts are always easier when multiple points of view are taken in to consideration. It can be hard for sure (after all, Luke struggled and he was Jedi in training!), but some strategies can be helpful:

Clear your mind and step outside of yourself to reflect on the situation as a spectator (click here to read a post about how to do this)

Remind yourself to keep an open mind

Remind yourself that you don’t know everything

Listen to what other people have to say before jumping to conclusions

Remain patient and take time to think things through

Take deep breathes

What other Jedi mind tricks have you used to keep an open mind to alternative points of view?

The word Assumptions on a tablet with other items at a table

Co-Parenting After Divorce When You Hate Your Ex But Love Your Kids

in Divorce, Family Communication, Mediation, Parenting

A few weeks ago a divorce mediation client was venting frustration in a private session about certain aspects of child support and co-parenting after divorce. She was convinced that her husband would be irresponsible with the money and spend more of it on himself than the kids. To prove her point she pointed out that he had a new iPhone, just a month after getting an Android phone.

I can remember the vitriol in her tone when she declared his guilt by phone association!

I asked her about the possibility that he got the phone for an important reason? That perhaps, his employer had given it to him? That it was a gift from someone? That he returned the previous phone for an even exchange?

Nope.

She was sure that it represented his impulsive ways and his failure to put the kids first. She was becoming increasingly convinced that co-parenting after divorce with him was going to be a disaster.

I was curious. When I saw the husband next I casually observed that he had a new phone and found out how he came to have it.

Where Did That Phone Come From Anyway?

It turns out that the phone was indeed given to him by his employer at no cost to him.

The wife had been so dismissive of this possibility because she jumped to conclusions about his intentions. Simply, she did not give him the benefit of the doubt.

I knew that the wife and the husband were both good people with nothing but the best intentions for their children. Due to the hurt and pain caused over the years of their marriage they were blinded to this fact and assumed false intentions of one another. And as a result there was no trust to establish a healthy co-parenting relationship.

Co-Parenting After Divorce With HIM?

From my perspective there was great opportunity to build trust with this duo, at least as it related to the children.

The next time I met with the wife privately I filled her in. She had one of those I don’t know what to say and feel kind of foolish looks on her face.

The iPhone led to a wonderful discussion. She reflected on the possibility of assuming that the hurt from their marriage would lead him to behave in a manipulative and deceptive way with issues related to co-parenting and the children. She realized that there may be opportunity to build trust as a co-parenting partner even though there was no hope of rebuilding trust as a marriage partner.

What Steve Jobs and Co-Parenting After Divorce Have to Do With One Another

I love when something symbolic occurs in a mediation that can illustrate a point more effectively than I ever could.

Ever since this exchange I would pull out my iPhone whenever the wife was quick to react to her husband’s decision-making. I would take out my phone, place it on the table, point, and ask her to remember the iPhone story. She would pause, reflect, and begin to consider interpretations of her husband’s decisions that did not always involve devious intentions and evil plots.

As a result, she is beginning to build trust and give him the benefit of the doubt. She does not always agree with him, but she is beginning to accept that like her she wants what is best for their kids.

Do you think Steve Jobs predicted that the phone would help divorcees improve their co-parenting? I wonder if there’s an app for that?

What parts of your relationship do you need the iPhone reminder? What false assumptions are you making?

Comment below and share your experience with “iPhone moments.”

theater interior, view of balcony seating

Stuck in an Argument? Check Out the Balcony View. A Massachusetts Divorce Mediation Tip

in Divorce, Family Communication, Mediation

Ever get so frustrated in a disagreement because you just know that you are right? That your point of view seems so crystal clear?

Of course, you have. I certainly have!

It feels good to stick to your guns. Doing so may even occasionally work in your favor. Most of the time however the tension will remain or get worse. The conflict will become more and more entrenched as the disagreement either escalates or goes underground. Resentment will build.

The View From the Balcony

I learned an important lesson in a leadership program. My teacher, John D’Auria, taught that an effective leader takes in the balcony view. With distance, he argued, a leader can dispassionately view, evaluate and appreciate all elements of an issue.

Take My Own Advice? A Massachusetts Divorce Mediation Professional?

Some time later I was in an argument with someone and becoming more and more frustrated. I was not happy!

Did I take my own sage mediator advice? Did I immediately take the high road?

Nope. I festered. I complained to my wife. I plotted my rebuttal. I was going down a road someone who preaches conflict resolution and provides divorce mediation in Massachusetts should avoid.

Oh Yeah…

That balcony thing.

I thankfully remembered John’s words. I forced myself to step back, climb the steps to the balcony, and look down at what was transpiring.

It opened my eyes.

I gained a better understanding of the conflict, the other person’s perspective, and the negative implications of staying the course. I still had my view on the situation — and my strong feelings about it — but was now able to take a different approach and have more respect for the other person’s point of view.

As a result, we were eventually able to talk about the issue and find some common ground.

During some of my Massachusetts mediation sessions I have introduced the concept of taking the balcony view. It has helped divorce and parent-teen clients in the same way it helped me!

When you are angry or frustrated and feeling stuck take a walk — or the elevator — up to the balcony and look down. Check out the view. Watch what is happening as if in a theater.

What do you see?

Top view of young businessman making decision, thought cloud above head with a question mark

Decision Making That Will Stick: Mediation Examples You Can Learn From

in Family Communication, Mediation

I hear “I should…” all the time.

General Life Examples of I Should Decision Making:

I should go to the gym…(but watches more TV instead)
I should go on a diet…(but digs in to her ice cream instead)
I should save more money…(but shops online instead)
I should call her and mend fences…(but holds the grudge instead)

I should, I should, I should…

Mediation Examples of I Should Decision Making:

Divorce Mediation: “I should stop bringing it up…” (but she does anyway)
Parent Teen Mediation: “I should stop suffocating her and give her more space…” (but she texts every hour anyway)
Marital Mediation: “I should apologize…” (but he remains defensive anyway)

I should, I should, I should…

Red Flag Decision Making

How often do you say I should in a week when you are trying to make your own decisions?

Too many times would be my guess.

To my ears any sentence beginning with I should is a red flag. It most likely means that you are feeling pressured or compelled to do (or not do) something based on the expectations of someone else. It is natural of course for our decisions to be influenced by others.

But think about it – isn’t there a difference between being influenced to make your own decisions and the influencer making decisions for you?

The thing with I shoulds is that they often do not lead to action. More often than not they are code for “Well, I kinda want to but not really.” And what normally happens with a “well, I kinda want to but not really?”

Nothing.

Decision Making 2.0: Mediation Examples Illustrate a Better Approach

There are a lot of strategies to help folks make better decisions like this one I read that provide four useful strategies. But what if you were to make just one change?

Stop saying I should and instead say I will.

What do you think would happen if you replaced I should with I will?

Would you be more likely to follow through on your decision making? More likely to make your own decisions (versus someone else making decisions for you)? My guess is yes and yes. After all, the way we think and talk can have a great influence on the way we behave.

Let’s take a look at the three mediation examples from earlier – when I replace I should with I will, do they sound or feel different to you?

Divorce Mediation: “I will stop bringing it up…”
Parent Teen Mediation: “I will stop suffocating her and give her more space…”
Marital Mediation: “I will apologize…”

In what ways do you think replacing I should with I will can change the way you make your own decisions? Or someone you know?

Please comment below – I would love to hear from you!

little girl throwing a tantrum in a grocery store

Family Communication, Parenting Help, and How to Stay Calm: Lessons Learned From a Sobbing Hysterical Tantrumming 6 Year Old

in Family Communication, Mediation

A “Hysterical” Miscommunication

A few weeks ago my son had an out of the ordinary temper tantrum – OK, he was flipping out — during a sleepover with his grandparents. They were calling me, I was calling them, and all the while he is yelling and crying in the background.

It was stressful all around and the uncomfortable feeling lingered for days.

A Few Days Later

I was in an important meeting. My father was taking my son out for dinner and this was the first time they were alone together since “the tantrum incident.” I learned that part of the problem had been related to a miscommunication. I explained to my kiddo what a miscommunication was and how to deal with it but I was not feeling optimistic.

OK, OK, I was sick to my stomach. Dreading getting “the phone call” with the chilling sound of six-year old shrieks in the background.

My phone was on the table to manage time and use an app related to the meeting. So, when it vibrated receiving a text I became distracted and noticed. A picture of my son eating a big cup of ice cream with gummy bears on it appeared (hey, one person’s idea of disgusting is another’s delight)! Cute. Good sign.

Fifteen minutes later it vibrates again and a picture from my brother appears of my niece. There’s a caption but since I’m in the meeting I don’t read it figuring I’d check it out after the meeting.

Five minutes later I receive a text from my father again with one word: “hysterical.”

Uh-Oh.

Cold sweats start coming over me.

I’m thinking “I can’t believe we’re going through this again and I don’t have the time or energy to deal with this. What’s his problem this time?”

I do what I can to remain focused in the meeting but was distracted by images in my head of my son kicking and screaming, beads of sweat appearing on my father’s upper lip, and the stressful conversations that are to come with my parents.

Finally, the meeting is over. I find a private space, take a few deep breaths, call my father, and ask how things are going.

His response: “Great!”

Great? GREAT? What in the world was he talking about?

The Ice Cream is Always Right

Well, as it turns out my father also received the text of my niece from my brother. It was a funny picture with an even funnier caption, and my father replied – to all – “hysterical.”

This comedy illustrates a dynamic that I see play out in mediation all the time, especially parent-teen mediation and divorce mediation: interpreting information out of context. I knew they were recently at an ice cream shop and my son looked as happy as could be.

Yet, I was so anxious about the possibility of my son acting out again that I automatically assumed that “hysterical” meant “my son is hysterical AGAIN!” An honest and reasonable misinterpretation of this situation but a potentially damaging one when it occurs in a tension filled relationship.

Apparently, having a difficult time dealing with miscommunication is not limited to six year old boys.

The Role of Context in Family Communication

I have found that the most successful mediations occur when clients are able to pause before reacting. When they take a few deep breaths before responding. When they clarify information to ensure that their assumptions are accurate. These steps are critical to avoiding miscommunication.

The narratives we have in our heads are just not always accurate.

Before getting hysterical make sure you have the facts and stay open to the possibility that there may be a different storyline than your interpretation.

Do you have any hysterical anecdotes that you’d like to share about miscommunication?

Please share your thoughts and comment below!

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