Communication Strategies Inspired by Mediation for Family Conflict

Divorce and Special Needs

in Communication, Divorce, Family Communication, Mediation, Parenting, Uncategorized

Divorce and Special Needs Parenting

Parenting children with special needs is complex, and made even more challenging when balancing it with a divorce.

There are so many questions. How do you divide time and responsibilities in a way that best supports your child? What type of parenting schedule will set your child up for success? How can you best coordinate services between two homes?

Divorce mediation is a process that allows you, as parents, to craft a plan that best meets your children’s needs. By doing so, the plan does not need to be cookie-cutter and can be developed with carefully consideration, together.

You can find below examples of how developing a parenting plan in a mediated divorce can be guided by your child’s unique needs.

Note, the examples are used for illustrative purposes only, and should not be construed as legal or clinical advice related to parenting children with disabilities.

Autism Example

Co-parenting a child with autism often requires consistency, structure, and clear communication. Many children with autism thrive on routines, so a parenting plan needs to account for that. Mediation allows you to work together on creating a schedule that minimizes disruptions—things like bedtimes, meal routines, and school pickups. For an elementary-age child who depends on predictable routines, having two parents aligned on these details can be a game-changer.

In mediation, you can also collaborate on special needs services like therapy or social skills groups. Instead of turning it into a tug-of-war, mediation makes it possible to build a united front. After all, there are only so many meltdowns you can take over switching dinner time from 6:00 to 6:15, right? And so developing a plan together can mitigate some of these predictable challenges.

ADHD Example

Middle school can be tough for any child, but when you add ADHD to the mix, it can be a whole new level of challenge. A child with ADHD—especially if they’re disorganized or struggle with focus—needs a parenting plan that keeps them on track across both households. Mediation allows you as co-parents to establish consistent expectations for each other–such as how to manage transferring schoolbooks, sports equipment, instruments and so on between homes. If communication between you is difficult without the help of a third-party facilitator, mediation also provides an opportunity to decide on expectations for your child across homes, like homework routines, organization strategies, and even how to handle screen time.

Through mediation, you can also discuss how to support your child with executive functioning challenges. Maybe one of you is better at helping with schoolwork, while they are great at fostering creative outlets—mediation lets you divide responsibilities based on strengths, not just splitting time down the middle.

Severe Medical Needs Example

High school brings its own challenges, and for parents of a child with severe medical needs, things can get especially tricky. Whether it’s managing doctor appointments, medications, or emergency plans, a lot of coordination is required. Mediation can help you agree on how to handle medical decision-making and communication with healthcare providers.

A parenting plan can also account for your work schedules and proximity to medical facilities, ensuring that your child’s medical needs are met without unnecessary stress. With mediation, you can fine-tune these logistics and even divide tasks like those never-ending calls to the insurance company, school, and state agencies.

Anxiety Example

Teenagers already dealing with significant anxiety, divorce can add to their stress. A high schooler with anxiety might need extra emotional support, and mediation can help you agree on how to best provide it—whether that’s ensuring consistency in therapy sessions, maintaining a calm and supportive environment, or even aligning on how you’ll approach big events like school dances (because “everyone is going, Mom!”).

In mediation, you can also discuss strategies for managing transitions between homes, which can be particularly stressful for anxious kids. Creating a plan, for example, that minimizes abrupt changes and offers plenty of reassurance might make a world of difference. No judge or attorney is going to know how best to reduce YOUR child’s anxiety, after all!

Transitioning-Age Youth Example

For parents of children with severe special needs, the transition to adulthood comes with unique challenges. In divorce mediation, care must be given to crucial issues such as guardianship, eligibility for government or private agency benefits, employment opportunities, social skills development, and even long-term custodial care. Unlike typically developing children—where child support and custody usually end at the age of majority or after college—parents of children with special needs may be looking at life-long caregiving responsibilities. Mediation allows both of you to address these long-term realities and create a co-parenting plan that ensures the best possible future for your child, even as they transition into adulthood.

Why Divorce Mediation Helps Parents of Children with Special Needs

One of the beauties of divorce mediation is its flexibility. Unlike court-imposed solutions, mediation allows you, as co-parents, to create a parenting plan that is uniquely tailored to your child’s needs. You can think through the little details, talk openly about concerns, and come up with solutions that work for your family—without the added drama of courtroom battles.

In the end, mediation offers a chance for you to focus less on the “divorce” part and more on the “parenting” part. After all, whether you are wrangling an ADHD middle-schooler or navigating life with a medically complex high-schooler, raising kids is already a full-time job. Working together in mediation, even if it’s hard, can set the stage for a plan that meets the special needs of your child and family.

If you would like to learn more about how divorce mediation or collaborative law might help your situation please schedule a complementary half-hour divorce mediation consultation with Ben Stich or a member of his stellar mediation team.

Photo by Nathan Anderson on Unsplash

The Assumption Trap | Lessons from Family Mediation Services

in Family Communication, Mediation, Why I Mediate

I often find inspiration for posts from my family mediation services. But the reality is that communication lessons are present everyday if we pay attention.

A friend of mine was venting to me recently about his mother-in-law.

He is a videographer.

Exceptionally talented, award-winning, and creative.

He has made a great career creating marketing materials for well-recognized businesses, producing large corporate training programs and webinars, and teaching video production at the college level.

His mother-in-law recently worked on a personal project developing a retrospective video for her husband in honor of their 50th wedding anniversary.

She sought video clips and photos from all her friends and family, vowing secrecy along the way.

Her previous experience editing was limited to using the red-eye feature on her phone camera. In other words, she was a video production rookie trying to create a high-quality production.

Where Our Thoughts Interfere…

My friend was insulted she had not sought his support.

As he talked about this some of his internal dialogue became clear:

After all these years she still doesn’t trust me…

What do I need to do to be respected by her…

How dare she talk about how hard it is in front of me — what gall…

I asked if he offered to help. He felt strongly that he should not impose. If she truly wanted his help she’d ask.

I am very close with his mother-in-law. Shortly after this conversation I happened to be with her and asked if her son-in-law had helped with the video.

She was insulted he had not offered to assist.

As she talked about this some of her internal dialogue became clear:

He is so self-centered…

I can’t believe he can’t take five minute to help after all we’ve done to welcome him in to this family…

And he knows I’m struggling — he really must not like me…

He was surprised she hadn’t asked for his help.

She would love his help but didn’t want to put him in an uncomfortable position.

Two sides to the same coin.

Lessons Learned from Family Mediation Services

They both made quick assumptions based on interpretations of the other’s actions.

Interpretations that assume the worst. Assumptions that fueled with time develop resentment, anger and hurt.

Unfortunately, I see this dynamic play out in my family mediation services work regularly. Both parties making wild assumptions and applying negative meaning, often unfairly, without first checking their assumptions.

Had she originally approached him and said something like, “I know you’re really busy. I don’t want to add more work to your plate. Can you give me any advice on who I can reach out to help me with my project?”

He would have then helped, or given her a good resource. And perhaps he didn’t want to help — but at least this would then be based on information, not guess-work.

Likewise, had he originally approached her and said something like “I don’t want to intrude but just so you know if I can help in any way just let me know.”

Then, she could have taken him up on her offer, or not — again, at least his conclusions would be based on information, not guess-work.

The narratives we have in our head are sometimes right on. And sometimes not!

While there are many strategies to avoid drawing assumptions, here are three:

Ask clarifying questions before drawing conclusions
Remember there are always two sides of the story, that have merit from each person’s world view perspective
If necessary, get help from a third party to broker the communication

Avoid the assumption trap!

A Mediator’s Best Friend Can Remedy Your Relationship Issues

in Family Communication, Mediation

I am a mediator and I recently lost one of the loves of my life.

A best friend.

A source of unconditional support.

His name was Brady.

My dog, Brady.

I provide family mediation, and yes, I am one of those pet-owners. You know the kind. The ones who consider their pet a member of the family.

I was thinking about our relationship today while on a hike that he and I had taken countless times together.

Brady was incredibly obedient.

Smart. Loyal. Goofy.

Great eye contact.

Even better head-nod.

Basically, he did everything I told him, listened whenever I wanted to talk, and always agreed with me.

And he was beautiful to boot! What’s not to love?

Is this not every man and woman’s dream scenario for a relationship?

I don’t know, is it?

As I moved briskly along the hiking trail I began to think about that question. Ours certainly was a perfect human-dog relationship.

But was it a dream scenario for good ‘ol human relationships?

Well….yes, and no.

No?

Some qualities of my relationship with Brady might be a dream scenario: a nightmare dream scenario!

I have never found a healthy relationship that was built on the premise that one has exclusive power and control.

I have never found a healthy relationship built upon universal subservience.

Or, complete deference.

No, those qualities make for unpleasant, unhealthy, and at times unsafe relationships.

If it creates such bad relationship issues, how could it also be a dream scenario?

But remember I wrote “yes, and no?”

Brady was a great listener.

Great relationship partners know now to listen.

Like Brady, they make eye contact, they maintain eye contact, and they nod their head to acknowledge their partner.

Relationship tips, from a mediator’s best friend:

My relationship with Brady was phenomenal.

Take these lessons from Brady to strengthen your relationships:

Brady was a great companion, as I was to him. Provide companionship to your partner
Brady and I complemented one another beautifully. Embrace the differences in your relationship and view them as complementary pieces
Always listen.
Play when it’s time to play, and hang out when it’s time to hang out.
Provide physical comfort to one another. Perhaps not a belly-rub, but human touch can be a beautifully powerful force
Avoid judgment. Instead, fully embrace each other, foibles and all.
Provide unconditional support.

And occasionally, give a good head-nod.

Please comment below — I would love to hear from you!

Dealing With Divorce Can Be Easier When You Think Like a Kindergartener

in Divorce, Family Communication, Mediation, Parenting, Why I Mediate

I am always trying to find a unique twist for my posts.

Something that sets my ideas apart.

Thinking about this post, common expressions I hear from parents in mediation kept running through my mind.

Statements like:

He’s so demanding.

She’s so controlling.

He’s rude.

She’s bossy.

Hmmm…I wonder what mind-blowing advice I could provide about dealing with divorce?

Ideas for Dealing with Divorce Co-Parenting Issues

I was discussing this with my wife and throwing out ideas.

Should I write about active listening skills, I asked?

Or the difference between positions and interests?

Perhaps a post about relationship boundaries?

She turned and gave me the most jaw-dropping, duh-why-didn’t-I-think-of-that answer.

A topic I had never even considered.

Something so obvious, so universal, that we take its power for granted.

So What Did She Say Already?

How about how to be polite?
You know, say please and thank you more.

And you know what, as I paused to think about her suggestion, mediation after mediation flashed through my mind.

I thought of a mother wishing the father would show appreciation and thank her for making sure their child honored him every Father’s Day.

I thought of a bitter and resentful father who wished the mother would politely suggest, rather than demand, decisions that were hers to legally make.

I thought of an email exchange where one parent graciously deferred to the other parent’s idea, and then later blew up because she was never thanked.

That’s right, the “magic words” that we learned in pre-school, please & thank you, hold such power and influence that they can make or break a relationship!

Why Kindergarteners can be “Smarter” than Adults Dealing with Divorce!

We teach our five year olds to say “thank you” after someone does something kind for them.

We implore them to appreciate kindness.

We chastise them when they forget, mumble, or complain.

Yet, adults overlook kindness all the time.

And sadly, the longer the relationship, more is taken for granted, and less appreciation is acknowledged.

In marriages this dynamic can slowly erode warmth, and lead to resentment.

In co-parenting relationships, this can scuttle efforts to work together for the benefit of the children.

How to be as Smart as a Kindergartener

Just as I have seen relationships deteriorate when basic niceties are missing, I have seen efforts to show more courtesy strengthen the most strained relationships.

I think of a defensive mother who opened up to collaboration after her co-parent started the mediation by thanking her for helping out last week.

I think of an impatient father slow down after his wife politely asked him to be patient with her during the mediation session.

I think of a resentful husband write an email more carefully after he received a surprisingly respectful email from his divorced wife.

3 Adult Strategies for Implementing the “Magic Words”

1. Avoid presumptions and entitlement.

Just because someone does something nice on a regular basis does not mean it should be expected, or go unnoticed. If your wife stays at home alone with the kids every Thursday so you can play cards with the boys, thank her…every Thursday.

2. Avoid relationship laziness.

If you need something from upstairs you can either tell your eight year old to go get it, or you can ask him to please go get it. The former conveys that being bossy and controlling is the norm; the latter engenders goodwill and conveys that respect is a core value of positive relationships.

3. Avoid assumptions.

Do not assume that your co-parent knows that you appreciate how hard she’s working to make ends meet. Tell her. Regularly.

As kindergarteners have been told for generations, remember to mind your P’s and Q’s.

Please.

Thank you.

Please comment below — I would love to hear from you!

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. If you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers who might be dealing with divorce can benefit from your ideas and reactions? Thank you, thank you, thank you!!

stone marker list the par of a golf hole

Is All Fair in Love and War? Lessons for Marriages, Divorce, and Separation Agreements

in Divorce, Family Communication, Marital Mediation, Mediation, Parent Teen Mediation

Common separation agreement ideas:

“We’ll just split things down the middle. That’s just the fair thing to do.”

“We just want to be fair so we’ll add it all up and split it 50/50.”

These are reasonable ideas.

But does that mean they are “fair?”

What Do You Mean? Of Course it Does!

Does fairness mean things need to be equal?

Many think so.

If that’s the case then why do golfers follow the USGA Handicap System?

Why let some kids use training wheels longer than others?

Or, why do educators modify classroom instruction for kids who have trouble learning?

Interestingly, these are unequal ways of creating fairness for golfers and children.

Yeah, But You Can’t Compare Biking to Divorce and Marriage

Actually, you can.

Do you know what often happens when families see fairness as equality?

Problems!

The reality is that we are all different.

We have different temperaments. Different strengths. Different weaknesses.

We also have different needs.

Let’s take the example of a divorcing couple’s home.

It is common for a separation agreement to stipulate a sale of the marital home. I often hear, for example, that it’s “only fair” to sell the house, pay off the mortgage, and split the profit 50/50.

This certainly is equal.

But is it “fair” if the wife has no alternative living situation, she will still not have enough for a new apartment or down-payment on a condo, and the husband is moving in with his parents at no cost?

Both need a place to live. One has a no-cost option, and one has a high-cost option that will accrue debt. In this case, it might be “fair” for the wife to keep the house, and to split the other assets in a different manner.

It’s not equal, but it sure seems fair.

So What About the Marriage Part?

Is it fair if your spouse goes out with her friends one night per week when you only go out once a month?

Maybe, if her friends are important to her and she’ll get stuff off her chest.

Is it fair for your spouse to go camping with boys for a weekend while you stay at home with the kids?

Maybe, if it re-charges his batteries.

Is it fair for your spouse to spend more on clothes this year than you?

Maybe, if her size changed and she just got a new job.

OK, OK…But What Does This Have To Do With a Separation Agreement?

Everything.

After all, the Massachusetts divorce laws stipulate that the court will use a standard called “equitable division.” This does not mean that your things have to be divided exactly in half, but it does mean that the decision has to be fair.

Wait? I thought things HAD TO BE EQUAL in order to be fair!

Fair does NOT mean equal.

Fair DOES mean giving people what they need to be successful.

Bottom Line…

Trying to make equal decisions in marriages and divorces is possible.

But probably won’t get you what you need.

Trying to make fair and reasonable decisions in marriages and divorces might be harder.

But it will improve communication, decrease resentment, and far more likely give you both what you need.

Give it a shot.

After all, that would only be the fair thing to do.

Please share by commenting below — I’d love to hear from you!

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. If you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you, thank you, thank you!!

6 Ways to Deal with Rigid Black and White Thinkers Inspired by Mediation for Divorce Clients

in Divorce, Family Communication, Marital Mediation, Mediation, Parent Teen Mediation, Parenting

Do you ever feel like banging your head against the wall when dealing with rigid and inflexible people?

Folks who get stuck in only one way of thinking? Who have trouble seeing the forest through the trees?

Ever find yourself in a conversation that seems to be going nowhere because the other person doesn’t seem to “get it?”

And as the discussion progresses they become more and more rigid?

It can be so frustrating!

The reality is some folks are wired to be more flexible than others.

By flexible I don’t mean yoga-style flexibility!

I mean flexible thinking.

Having the ability to think and live in the “grey,” roll with the punches, and think hypothetically.

One Such Person I Met in a Mediation for Divorce

Some months ago I had a divorce mediation client who fit this profile.

She and her husband often got stuck in their divorce negotiations. They got stuck in their personality differences. They got stuck in resentment towards one another.

They even got stuck on the “facts!”

One standard technique for a mediation for divorce client who gets stuck involves asking hypothetical questions. Such questions guide the client to consider alternative viewpoints, new options, and a different future.

So, I asked questions like:

What if you were able to find a way to talk to him without arguing? What would that look like?

What would need to change to be able to be at a social event with him?

Pretend for a moment that he let you take the house, how would that affect the other issues?

She argued every hypothetical question!

In fact, I quickly learned that I was making things worse by asking such questions.

I Learned That the Antidote to Inflexibility Is…

My divorce mediation client was a concrete thinker and my flexible-thinking style was not working for her.

To be an effective provider of mediation for divorce I had to adjust – be flexible.

So, I made a guideline for myself (ironically): no more hypotheticals for her.

Instead, I framed issues in the here and now.

I focused on things she could do differently, rather than on what he may or may not do differently.

I worked with her style, not against it!

The mediation began to move forward.

As they made more progress, and she began to experience a different reality, she slowly was able to think differently about their future.

But I still did not ask “what if” questions!

Blessed Be The Flexible…

I recently came across a bumper sticker while on vacation with my wife that put it all in perspective for me:

Or conversely, the inflexible get easily bent out of shape.

Understanding someone’s level of cognitive flexibility can help avoid tons of needless conflict.

Six Strategies to Help You Resolve Conflict with an Inflexible Style

Avoid sarcasm: Concrete thinkers sometimes mistake sarcastic comments as literal comments. This can unintentionally lead to misunderstandings and hurt feelings.

Deal with the current reality: Avoid talking about things that don’t yet exist. Inflexible thinkers have difficulty envisioning possibilities that “could” or “might” happen.

Plan ahead for change: If it is predictable that routines or original plans might change work together to develop contingency plans.

Explain things specifically and clearly: Sometimes inflexible thinkers interpret information inaccurately, do not handle ambiguity well, over-generalize, or personalize. Proactively clarify information, and check for understanding, to prevent this from happening.

Stay flexible: The best way to make an inflexible thinker more inflexible is by being inflexible yourself! Rather than argue about their inflexibility, maintain calm, respectful and thoughtful communication.

Listen more: Inflexible thinkers often react defensively if they do not feel they are being taken seriously. Take a curious stance and listen authentically.

Do you tend to be inflexible in your thinking?

Do you work or live with someone who is an inflexible thinker?

What additional strategies can you offer to help improve communication?

Please share by commenting below — I’d love to hear from you!

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3 Divorce Mediation Tips: How to Deal with Family Problems

in Divorce, Family Communication, Marital Mediation, Mediation, Parenting

Echos of a divorce mediation:

She doesn’t get it!

He’s SO emotional.

All they’re going to do is talk about their FEELINGS.

She’s SO patronizing.

All he’s going to do is talk about what is LOGICAL.

Can you relate to arguing with someone whose brain operates in a fundamentally different way than yours?

Common Dynamics in Family and Divorce Mediation Sessions

In a recent co-parenting mediation I experienced this very dynamic.

She felt condescended.

Like she wasn’t being heard. Not taken seriously.

He felt overwhelmed.

Like he was being dragged in to her turmoil. Not dealing with the problems at hand.

During a conversation about visitation, she kept telling him how his refusal to answer calls was infuriating. She was sick of being ignored, and having her requests constantly denied.

He kept telling her how he couldn’t answer her calls because she would talk endlessly, and how listening to her was exhausting. He was sick of her nosy questions, and receiving calls from her multiple times a day.

To solve the problem they had been resorting to familiar tactics:

She made a greater effort to explain how she was feeling about the issue.

He made a greater effort to put up walls and deny her calls and requests.

How well do you think this worked for them?

That’s right…NOT AT ALL!

They were increasing the use of the very strategy that was causing problems for the other parent.

How I Used Divorce Mediation Strategies to Change the Dynamic

As you might guess, it made the situation a whole lot worse. To help, I did three things:

Find a way to speak each other’s language:

I explained how their brains’ worked differently. She operated from a place of emotions and he from a place of logic. It was as if he was speaking French and she Spanish. In order to communicate effectively they needed to find a way to speak the same language. Appeal to someone who is emotional through emotions. Likewise, appeal to someone who is logical through logic! Worst case, use me as the translator.

Accept who each of you are – it’s not going to change:

I explained that if they were still trying to change one another they were destined for failure. After all, if changing one another could work, they probably would not have divorced.

Find ways to get what you both need and want:

I summarized what I was hearing, and asked: “She wants to be able to communicate with you and make decisions together, and he wants to make sure that he doesn’t have to justify himself, or get stuck in an endless circular conversation. Is it possible to meet both of your interests, and find ways to discuss visitation that leads to decisions and doesn’t require either of you to explain yourself?”

Sounds Good, But Did it Make a Difference?

By the end of the session, they agreed to a new plan.

He was skeptical that she would not question his reasons for things. She was skeptical that he would not say “yes” to her requests more often.

But they were both willing to try.

By using me to translate, accepting (rather than fighting) their personality differences, and trying to address their interests, they took the first steps at changing their long-standing narrative.

As I told them, “You are who you are — you can fight it, or work with it.”

Accept that fact, and you are already on a better path.

In what ways has it helped to “accept” the differences of someone else in your life? Please share!

Ping-Pong Arguments: Two Tips for Dealing with Family Conflict Inspired by the Divorce Mediation Process

in Divorce, Family Communication, Marital Mediation, Mediation, Parent Teen Mediation, Parenting, Why I Mediate

There are some great concepts that mediators use in the mediation process that can be applied right at home. Let’s break down mediator jargon to make it useful for dealing with family conflict.

My way or the highway doesn’t work well in the divorce mediation process, and it won’t in your home either…

Positions:

Many clients come in to mediation with a shared problem but opposing ideas for how to solve the problem.

A position is a client’s stance and perspective on an issue.

Why care about positions?

Positions can be helpful as starting points in a negotiation.

However, resolving disputes becomes very difficult when people become stuck in their position.

I have an ongoing parenting mediation that has created its own verbiage.

The two parents often get stuck arguing about positions. At these times I ask if they are back playing ping-pong, pounding their position over the net harder and harder in a heated ping-pong deadlock.

If either agrees they step back, take some breathes, and accept that the discussion is not even remotely helpful!

They put down the rackets and try another game.

Examples of “Positions” in a Typical Household

Example #1:

Wife: I want the kids to go to public school.

Husband: I want the kids to go to private school.

Example #2:

Parent: You are not going to that party Saturday night.

Teenager: There’s no way you’re stopping me from going to the party Saturday night.

There are only two possible outcomes here:

1. Someone wins and someone loses.

And the impact of this? Relationship destruction.

2. Stalemate.

And the impact of this? Relationship destruction.

If my way or the highway doesn’t work, how does the divorce mediation process create an “our way?”

Interests:

Behind every position lies a complex web of motivations, concerns, desires, goals, values and belief systems.

Interests are someone’s true motives – the “stuff” that is most important to them – and the needs that underlie their positions.

Why do we care about interests?

For one, it’s much harder to play ping-pong with interests.

You see, positions are a potential solution to a problem.

Interests, on the other hand, are the problems needing solutions.

In ping-pong, there is only one undeniable, satisfied, and powerful victor.

Once the discussion is about interests — the “important stuff” — there are far more ways for both to get their interests met.

End the ping-pong game, and there is hope for two undeniable, satisfied, and powerful victors.

Mediators call this the “win-win.”

Examples of “Interests” in a Typical Household

Example #1:

Wife: I’m worried about money and figure we are already paying property tax – why pay two tuitions?

(Interest = financial security)

Husband: I hated public school. I don’t want the kids to feel lost in the shuffle like I did.

(Interest = engaging and inclusive educational experience for the kids)

They now know the issues involve the wife’s financial insecurity and the husband’s fear of the children having a horrible school experience.

Now they can get down to work and explore the vast alternative ways to ensure financial security AND increase the chances their children have a great educational experience.

Maybe they explore school choice, or charter schools, or have a meeting with the principal, or explore loan options, or, or, or…

Example #2:

Parent: I keep hearing about kids driving drunk and I’m scared you’re going to get hurt.

(Interest = safety of her child)

Teenager: If I don’t go to this party I may lose my one chance to get together with Julieann. My friends have been all over me and they will think I wimped out. That I was scared.

(Interest = getting together with a girl and avoiding embarrassment)

A positional argument would result in yelling, tears, and relationship breakdown.

An interest-based discussion makes it possible to find ways to guarantee safe driving AND for the teenager save face and see Julieann.

Helping clients move from inflexible positions to underlying interests lies at the heart of mediation.

How does learning about the use positions and interests in the divorce mediation process help you think about your family conflicts?

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. If you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you, thank you, thank you!!

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10 Tips to Avoid Sounding Like Charlie Brown’s Teacher | Improve Communication in Relationships

in Family Communication, Mediation

Ever been told you should listen more?

To wait before you respond?

To just shut up and just pay attention for a second?

To stop sounding like Charlie Brown’s teacher going wah-wa-wah-wa-wah…?

Solid advice, right?

Rubbish!

Or that’s what someone named Elissa wrote to me after reading one of my posts about communication in relationships.

She argued “too much emphasis and blame is placed on a lack of listening skills when much of the breakdown lies with the talker.”

Elissa threw down the gauntlet, insisting I write a post about talkers!

I will take on your challenge, Elissa.

Elissa’s point about communication in relationships

In the aforementioned post, I asked:

Haven’t you noticed that lots of people who declare that they have great listening skills tend to:

Dominate conversations
Interrupt
Talk about themselves…a lot
Make assumptions about the other person
Give advice very quickly
Repeat themselves…repeatedly

Great listeners? Nope. These folks are great talkers!

Except, to Elissa’s point, some of these folks are horrific talkers!

Talking is a way to convey information. To share thoughts, feelings, ideas, and concerns.

Yet, we have all had the experience of talking with someone and realizing later they did not absorb our message.

Sometimes this happens because they’re poor listeners.

Other times, like Charlie Brown’s teacher, it is because we are lousy wah-wah-WAH talkers!

Elissa suggested I create a list of warning signs to help readers recognize if they are of the terrible talker variety.

Take a talking litmus test

If you recognize any of these signs in yourself take note. People probably tune you out from time to time. Like Lucy and the gang in class.

(Note: credit Elissa for the inspiration for the first four)

You’ve talked about the problems with your co-workers seven times already and begin again for the eighth time
You get unfocused and jump from topic to topic…never completely finishing any thought
Talk with food in your mouth
Your listener is not looking you in the eye…or yawning excessively
You check your text messages or Twitter feed while telling a story
You say the same thing five different ways from yesterday
You say the same thing five times in a row
You say “um” more than all your other words combined
You are monotone
You only talk to complain about something
It’s only and always about you

Be honest with yourself. Have you ever done one of these things (I have)?

The truth is one can be an effective communicator or an ineffective communicator. And the difference can have profound effects on relationships.

In the “listening” post I wrote how listening is a fundamental communication skill. Likewise, talking effectively is another one of those fundamental skills.

How to be a better talker…

If you want to be a more effective talker take stock of any of the following tips:

Decide what you want to say before you say it
Before repeating yourself ask the other person if they understand your point of view, even if that means asking them to tell you what they think you are saying
Remember that less is usually more (I love this advice I received early in my career)
Put your food and phone away, turn off the TV, and take out the ear buds
Practice talking with fewer ums, errs, and clearing of your throat

Or, take a page from Elissa’s book on communication in relationships (direct quotes):

Don’t take up precious solitudes with meaningless conversations
No one should have to take notes to connect your conversational dots
Look at the pupils of those listening. If they are rolling into the back of their heads, it’s probably time to take a rest
Keep an eye out for yawns. They are informative clues
If you’ve already said it, then please shut up about it. Reruns are boring on television and in real life

Gotta love her attitude!

Especially because she’s got a point. Imagine Charlie Brown’s success if his teacher had only been a better talker…

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Frustrated African American man apologizing to woman after quarrel

5 Steps to a Great Apology

in Family Communication, Mediation, Parenting, Popular Posts

Ever receive an apology that didn’t feel apologetic?

Left you feeling worse?

Angrier?

Infuriated?

In mediation — and in life — I see apologies of all shapes, sizes and colors.

Some feel authentic and cathartic.

Some feel compulsory and meaningless.

Some feel passive-aggressive and irritating.

And some downright hurtful.

“I’m sorry you feel that way”

I remember a parenting mediation. They found one another detestable. If not for their daughter they would be non-existent in each other’s lives, or enemies.

To their credit, they were using mediation to focus on co-parenting. They knew that fostering a positive relationship with each parent took precedence over their petty grievances.

At one point the father violated an agreement made during a previous session.

He listened, respectfully, as she angrily conveyed her disgust. When she was done he said,

I hear you. I’m sorry you feel that way.

You could hear a pin drop.

He felt he showed monumental restraint by listening without defending his actions, and apologizing.

She almost blew a gasket.

What happened?

How to make a bad apology

In this case, the father apologized for how she felt, not for what he did.

This felt dismissive to the mother.

He apologized without taking responsibility.

Which is really a non-apology apology!

If you have ever apologized in any of the following ways, it’s possible that you are an ineffective apologizer:

“I’m sorry but you also…” (click here to learn why the word “but” is so unhelpful)
- “But” minimizes the apology

Apologizing when you don’t mean it
- The other person will always know if it’s not genuine

“I didn’t mean to upset you…”
- The impact of something can be hurtful even if the intention was not

Steps to an effective apology using family conflict management strategies

1. Determine if you regret what you did

Do not apologize to get something.

Do not apologize to get the person off your back.

Do not apologize because someone else wants you too.

Apologize because you are remorseful.

This is the only way your apology will feel authentic.

2. Start by expressing remorse using an “I” statement:

“I’m sorry that…”

“I apologize for…”

3. Take responsibility for what you did without justification or blame

“I’m sorry that I was late…”

“I apologize for losing my temper and yelling at you…”

4. Empathize with how your actions made the other person feel

“I’m sorry that I was late. I can see how that upset you and make it difficult for you to make plans…”

“I apologize for losing my temper and yelling at you. I imagine that made you angry — I would have been angry if you did that to me.”

5. Make amends to rectify the situation

“I’m sorry that I was late. I can see how that upset you and made it difficult for you to make plans. Next time I’ll leave fifteen minutes earlier, and call you the second there might even be a chance of me being late…”

“I apologize for losing my temper and yelling at you. I imagine that made you angry — I would have been angry if you did that to me. I’ll make sure I’m calm before talking about stuff like this with you next time…”

Back to my angry parents and the pin-drop silence…

I let the silence linger.

Then, I turned to the father and asked, “why do you think she is upset?”

It took a few moments and some deep breathes.

And then he explained, in his own words, how she viewed his actions and why it was distressing.

I turned next to the mother and asked, “do you feel he understands where you are coming from?” She grudgingly answered that he did.

I summarized the situation, and asked the husband how he wanted to address her concerns.

He looked at the mother and said, “I’m sorry I didn’t talk to you first about what bothered me. I understand how that broke our agreement. I won’t do it again. Next time if I have too I will call an emergency mediation session if I am that concerned with what our daughter tells me.”

And here’s the magical part.

She looked him in the eye and said, “thank you.”

The tension in the room immediately lifted.

Their body language relaxed.

There was an extended pause.

And they moved forward.

The power of an effective apology.