two men playing ping pong in an office

Ping-Pong Arguments: Two Tips for Dealing with Family Conflict Inspired by the Divorce Mediation Process

There are some great concepts that mediators use in the mediation process that can be applied right at home. Let’s break down mediator jargon to make it useful for dealing with family conflict.

My way or the highway doesn’t work well in the divorce mediation process, and it won’t in your home either…

Positions:

Many clients come in to mediation with a shared problem but opposing ideas for how to solve the problem.

A position is a client’s stance and perspective on an issue.

Why care about positions?

Positions can be helpful as starting points in a negotiation.

However, resolving disputes becomes very difficult when people become stuck in their position.

I have an ongoing parenting mediation that has created its own verbiage.

The two parents often get stuck arguing about positions. At these times I ask if they are back playing ping-pong, pounding their position over the net harder and harder in a heated ping-pong deadlock.

If either agrees they step back, take some breathes, and accept that the discussion is not even remotely helpful!

They put down the rackets and try another game.

Examples of “Positions” in a Typical Household

Example #1:

Wife: I want the kids to go to public school.

Husband: I want the kids to go to private school.

Example #2:

Parent: You are not going to that party Saturday night.

Teenager: There’s no way you’re stopping me from going to the party Saturday night.

There are only two possible outcomes here:

1. Someone wins and someone loses.

And the impact of this? Relationship destruction.

2. Stalemate.

And the impact of this? Relationship destruction.

If my way or the highway doesn’t work, how does the divorce mediation process create an “our way?”

Interests:

Behind every position lies a complex web of motivations, concerns, desires, goals, values and belief systems.

Interests are someone’s true motives – the “stuff” that is most important to them – and the needs that underlie their positions.

Why do we care about interests?

For one, it’s much harder to play ping-pong with interests.

You see, positions are a potential solution to a problem.

Interests, on the other hand, are the problems needing solutions.

In ping-pong, there is only one undeniable, satisfied, and powerful victor.

Once the discussion is about interests — the “important stuff” — there are far more ways for both to get their interests met.

End the ping-pong game, and there is hope for two undeniable, satisfied, and powerful victors.

Mediators call this the “win-win.”

Examples of “Interests” in a Typical Household

Example #1:

Wife: I’m worried about money and figure we are already paying property tax – why pay two tuitions?

(Interest = financial security)

Husband: I hated public school. I don’t want the kids to feel lost in the shuffle like I did.

(Interest = engaging and inclusive educational experience for the kids)

They now know the issues involve the wife’s financial insecurity and the husband’s fear of the children having a horrible school experience.

Now they can get down to work and explore the vast alternative ways to ensure financial security AND increase the chances their children have a great educational experience.

Maybe they explore school choice, or charter schools, or have a meeting with the principal, or explore loan options, or, or, or…

Example #2:

Parent: I keep hearing about kids driving drunk and I’m scared you’re going to get hurt.

(Interest = safety of her child)

Teenager: If I don’t go to this party I may lose my one chance to get together with Julieann. My friends have been all over me and they will think I wimped out. That I was scared.

(Interest = getting together with a girl and avoiding embarrassment)

A positional argument would result in yelling, tears, and relationship breakdown.

An interest-based discussion makes it possible to find ways to guarantee safe driving AND for the teenager save face and see Julieann.

Helping clients move from inflexible positions to underlying interests lies at the heart of mediation.

How does learning about the use positions and interests in the divorce mediation process help you think about your family conflicts?

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. If you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you, thank you, thank you!!

Frustrated African American man apologizing to woman after quarrel

5 Steps to a Great Apology

Ever receive an apology that didn’t feel apologetic?

Left you feeling worse?

Angrier?

Infuriated?

In mediation — and in life — I see apologies of all shapes, sizes and colors.

Some feel authentic and cathartic.

Some feel compulsory and meaningless.

Some feel passive-aggressive and irritating.

And some downright hurtful.

“I’m sorry you feel that way”

I remember a parenting mediation. They found one another detestable. If not for their daughter they would be non-existent in each other’s lives, or enemies.

To their credit, they were using mediation to focus on co-parenting. They knew that fostering a positive relationship with each parent took precedence over their petty grievances.

At one point the father violated an agreement made during a previous session.

He listened, respectfully, as she angrily conveyed her disgust. When she was done he said,

I hear you. I’m sorry you feel that way.

You could hear a pin drop.

He felt he showed monumental restraint by listening without defending his actions, and apologizing.

She almost blew a gasket.

What happened?

How to make a bad apology

In this case, the father apologized for how she felt, not for what he did.

This felt dismissive to the mother.

He apologized without taking responsibility.

Which is really a non-apology apology!

If you have ever apologized in any of the following ways, it’s possible that you are an ineffective apologizer:

  • “I’m sorry but you also…” (click here to learn why the word “but” is so unhelpful)
    • “But” minimizes the apology
  • Apologizing when you don’t mean it
    • The other person will always know if it’s not genuine
  • “I didn’t mean to upset you…”
    • The impact of something can be hurtful even if the intention was not

Steps to an effective apology using family conflict management strategies

1. Determine if you regret what you did

Do not apologize to get something.

Do not apologize to get the person off your back.

Do not apologize because someone else wants you too.

Apologize because you are remorseful.

This is the only way your apology will feel authentic.

2. Start by expressing remorse using an “I” statement:

  • “I’m sorry that…”
  • “I apologize for…”

3. Take responsibility for what you did without justification or blame

  • “I’m sorry that I was late…”
  • “I apologize for losing my temper and yelling at you…”

4. Empathize with how your actions made the other person feel

  • “I’m sorry that I was late. I can see how that upset you and make it difficult for you to make plans…”
  • “I apologize for losing my temper and yelling at you. I imagine that made you angry — I would have been angry if you did that to me.”

5. Make amends to rectify the situation

  • “I’m sorry that I was late. I can see how that upset you and made it difficult for you to make plans. Next time I’ll leave fifteen minutes earlier, and call you the second there might even be a chance of me being late…”
  • “I apologize for losing my temper and yelling at you. I imagine that made you angry — I would have been angry if you did that to me. I’ll make sure I’m calm before talking about stuff like this with you next time…”

Back to my angry parents and the pin-drop silence…

I let the silence linger.

Then, I turned to the father and asked, “why do you think she is upset?”

It took a few moments and some deep breathes.

And then he explained, in his own words, how she viewed his actions and why it was distressing.

I turned next to the mother and asked, “do you feel he understands where you are coming from?” She grudgingly answered that he did.

I summarized the situation, and asked the husband how he wanted to address her concerns.

He looked at the mother and said, “I’m sorry I didn’t talk to you first about what bothered me. I understand how that broke our agreement. I won’t do it again. Next time if I have too I will call an emergency mediation session if I am that concerned with what our daughter tells me.”

And here’s the magical part.

She looked him in the eye and said, “thank you.”

The tension in the room immediately lifted.

Their body language relaxed.

There was an extended pause.

And they moved forward.

The power of an effective apology.

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. If you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you, thank you, thank you!!
Conceptual road sign on change and paradigms (against a dramatic sky background)

Top Tip to Transform Difficult Conversations

Two never-married parents in a child custody mediation despise one another.

They chose child custody mediation to push themselves to improve their communication and co-parenting.

They are practicing some classic communication strategies. Reflecting back what they are hearing to make sure they understand one another. Listening without interrupting. Even trying to validate feelings.

Amazing strategies.

The problem is they are incredibly defensive, getting caught in a vortex of claims and counter-claims.

It took me some time to figure out the reason for the continued defensiveness despite reflecting, validating and listening.

But figure it out I did!

And the culprit in this child custody mediation was…

Can you identify the culprit in these sample comments?

I understand you were sick. I really do. We all get sick. But you’re not only late when you’re sick…let’s be honest.

I appreciate that you’re stressed out by our arguing. But how do you think Johnny feels having to listen to you scream at me on the phone?

Both statements led to raised voices, blood pressure, and tension.

The culprit is a tiny thing. Three itsy-bitsy letters.

B-U-T

Yes, BUT…

Yes, but nothing!

Using BUT as your conjunction when giving someone feedback rarely works.

  • BUT places the focus on the negative
  • BUT conveys that the issue of concern is the most important part of what is said.
  • BUT is a buzzword. It raises antennae. It draws attention. It does this because we know that it is setting the stage for a negative message.
  • BUT often leads the speaker to a direct and confrontational style of communicating.

BUT what else am I supposed to say?

The solution is also a tiny thing. Three itsy-bitsy letters.

A-N-D

Sounds too good to be true, right?

Let’s take our examples from the child custody mediation and first imagine what kid of reaction the father receives using BUT.

Father: I appreciate that you’re stressed out by our arguing. But how do you think Johnny feels having to listen to you scream at me on the phone?

Mother: How dare you bring Johnny in to this! You didn’t hear anything I had to say, did you?

Now let’s replace BUT with AND see where it leads us.

Father: I appreciate that you’re stressed out by our arguing. And how do you think Johnny feels having to listen to you scream at me on the phone?

Sounds kind of weird, doesn’t it?

Worry not! The beauty of changing the conjunction is that it will lead the speaker to alter the rest of their sentence.

Here’s a more realistic replacement of the conjunction.

Father: I appreciate that you’re stressed out by our arguing. And I’m also worried that it’s also stressing out Johnny.

Mother: I’m worried that it’s stressing him out too. Of course it’s stressing him out!

BUT sounds like a rebuttal.

AND sounds like a continuation of the discussion.

Using AND forces the speaker to phrase ideas in a more open manner. It leads to “I statements” more than “You statements” (more on this in a future post!). And it generates far less defensiveness in the listener.

Sounds so easy but…I mean and…

I can tell you from personal experience that it is difficult to replace BUT with AND. Using BUT is ingrained in the way most people communicate. It is a habit, and habits can be hard to break.

A couple of suggestions:

  • As an exercise, think through what you want to say using BUT. Then replace it with AND see how it affects what you say.
  • Use “AND, AND, AND” as your mantra during difficult conversations until it becomes natural or automatic.
  • Practice during inconsequential conversations. If you catch yourself using BUT, correct yourself. Make a mental note.

AND finally…how do you think changing conjunctions might help you?

Scroll down to comment!

LinkedIn Users: I know you have great things to say! Sadly, LinkedIn comments will not appear on my blog page. Please copy comments from the LinkedIn group to the comments section on the blog so my readers can benefit from your sage wisdom!
The word Impossible turning into Possible on yellow sticky note.

How to Deal With Teenage Drama | Mediation | Teen Counseling Natick, MA

Understatement of the year: teenagers are tough to parent.

Tell me something you don’t know, right?

Some conventional ways parents deal with their intransigent teens involve arguing, punishing, ignoring, avoiding, and when push comes to shove, therapy.

I recently had success with an unconventional approach with two “heated” teenagers who almost fought on the bus.

Teen Counseling Natick: A Different Way to Deal with Teenager Conflicts

Kate, a 17-year-old girl, was upset because she believed that Larry, a 15 year old boy was talking badly about her with other kids. She had heard that he called her a b****, made sexual innuendos, talked trash about her family, and to boot, had thrown an apple at her six-year old brother.

Larry was infuriated after hearing that she called his mother “crazy” and made fun of him with other kids. He was scared her talk would lead to losing respect in the neighborhood.

I recommended they participate in mediation even though both were referred to me for school-based teen counseling,

So, I brought these two students who were at each other’s throat in to mediation…raising more than a few eyebrows from skeptical colleagues.

It began with both kids sitting back with their arms folded and facial expressions tense. He spoke so softly he could barely be heard and she was curt.

The walls were up, the tension palpable, and thus began the mediation.

Did Sparks Fly? Did it Come to Blows?

Forty minutes later they were leaning forward, looking relaxed. They were asking each other questions. An occasional smile cracked through. He was speaking with a normal volume. She with compassion and humor.

They mended fences, made an agreement about how they would talk about any future concerns, and even scripted how to respond to friend who was tangentially involved.

So what happened?

Mediation Happened to These Teenage Problems!

Specifically:

  • After agreeing to keep the discussion confidential they immediately began to share information more freely
  • I reflected and reframed what Kate was saying so Larry had a better understanding of her perspective. This led him to take responsibility for something that he did not previously realize was hurtful to her.
  • After Larry took responsibility, she feltheard and understood and began to consider his point of view and interpretation of events.
  • They moved beyond the issues of the past and figured out how to co-exist in the present and the future.

In other words, with the help of a neutral facilitator and a safe and confidential environment, two teens who were so caught up in their high school teenage drama they were ready to go to blows experienced the power of effective communication, practiced listening skills, and engaged in problem solving.

Teen Counseling or Family Counseling May Be Helpful But…

…with teen counseling it is unlikely the conflict with Larry and Kate would have resolved as quickly or efficiently.

Conflicts involving teenagers abound. In school. On the streets.

And especially at home with their parents and siblings.

Too often the teenager is identified as a “problem child,” referred to counseling. Now don’t get me wrong — there is a time and place for teen therapy. I am a licensed social worker, after all.

But sometimes the acting-out teen is a product of the conflict — if the conflict resolves the acting-out may disappear. Without someone to mediate, the dispute will likely continue to simmer, and occasionally boil over.

If you live or work with a teenager please consider mediating conflict between teens or between teens and adults. Call on a friend. A parent-teen mediator. A relative. A school counselor.

Mediating the problem now can save a lot of heartache later. Unless, of course, you really like living with teenage drama!

Please REPLY below with your experiences with mediating teenage problems?

The students’ names and ages were changed to protect confidentiality.

Teen Counseling Natick Information: Click Here

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. if you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you, thank you, thank you!!

 

Concept image of a lost and confused signpost against a blue cloudy sky.

Feeling Ignored? MA Child Support Mediation Shows Why You Get Bewildered When Solutions to Family Problems Are Ignored…And What To Do About It!

Ever offer a solution to a problem that you know will help the other person?

A brilliant, selfless, creative, and irrefutable solution?

Like this one I heard during a MA child support mediation:

“I really won’t care if you reduce the child support.”

How many parents paying child support would LOVE to be told that by their co-parent?

If you’re thinking all of them you would be thinking what I was thinking during a recent parenting mediation in Massachusetts.

The father was struggling financially. Well-educated and talented he had been down on his luck.

For a year.

He was used to making six figures and only brought in $35,000 this last year. He was re-directing all his income from his recent contracting gig to her and was leaving enough for himself only to pay bills and eat. He even turned off cable.

He was behind in child support payments by thousands of dollars.

And he was petrified the judge would lock him up the next time they were in court.

It was with this context the wife suggested what seemed like the perfect solution.

He should file for a reduction, she suggested. She cared less about the amount of support. She just wanted reliable support.

Mediating a Dream MA Child Support Proposal

He ignored the suggestion.

Then he gave a circular explanation for why lowering support would not help him if he came in to money in a few months (which was a possibility).

Of course it would help, explained his co-parent. Even if the amount was increased later he would still pay less in the interim.

Still, he danced around the issue.

I finally interjected and said, “you told us that you’re scared you might get arrested, that despite your best efforts you are having trouble finding a better job, and that you can’t pay your arrears. She is encouraging you to file for a reduction. Can you help us understand why you don’t seem interested in her proposal?”

He looked right at me as his eyes welled up.

“Ben, it keeps me up at night that I can’t pay my child support. That I can’t provide for my child. That I can’t contribute to his basic needs like clothing, food and activities. It kills me.”

“I’m not lowering my child support.”

You’re Not?

Proud. Dutiful. Responsible. These are the values driving his reaction.

Her suggestion made sense on the surface. But it missed the mark in one important way. It had absolutely nothing to do with what was important to him. It was a solution based exclusively on her desire for predictable payments.

Who would have guessed?

Ninety-nine out of a 100 times the parent would jump on the chance to lower payments. This was that 1 out of a 100.

Steps to Improve Family Problem Solving

It can be infuriating when your spouse, parent or child outright rejects what seems to you a logical and obvious solution to an important problem.

You try to convince the other why they should listen to you. They argue back.

And nothing gets worked out. Except that the conflict has gotten a whole lot worse.

If you find yourself offering a well-intended and logical suggestion that is rejected there are but a few possible explanations:

1. You didn’t explain it well (unlikely if you’ve already tried more than once)

2. Your spouse, child or parent is being stubborn and unreasonable (unlikely if the problem is also burdening them)

3. Drugs or alcohol are involved (hopefully not — but if so this is NOT the time to try having a rational conversation)

4. Something else is going on

When Something Else is Going On…

1. Take pause

2. Consider that there might be something else going on

3. Check in with the person by letting them know that you understand they don’t like your idea, and that you want to know what about it doesn’t work for them (without sarcasm)

4. If that doesn’t work, drop your suggestion. Wait for a later time when the tensions have lowered. And then go back to step #3 and try to figure out what else is going on.

Curious, Are You?

Curious how it ended with my MA child support mediation clients?

They decided to request a 30 day continuance to buy the father more time to figure out his finances (and avoid jail-time for the moment). He outlined how much she should expect to receive each week based on his current job. They decided to work on the parenting schedule so they could report progress to the court. And they scheduled another mediation session for a few weeks out to explore other alternatives.

A perfect solution? No.

A viable temporary solution? Yes.

Why? Because it was relevant to what was important to both of them.

These folks detest one another. If they can do it, so can you.

What is your experience when your solutions to problems get shot down? Other illustrations like this MA child support mediation? Comment below!

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. if you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you, thank you, thank you for commenting and reading my post inspired by a MA child support mediation!!

3D rendering of a GPS navigation system

One Simple Way to Improve Marital Problems, Family Conflict, & Communication in Relationships

Ever get really impatient waiting for an answer to a question?

I know a lot of people like this (you know, like me). Unfortunately, this impatience causes problems.

Let’s take Jake, a student with whom I work. One of his teachers had a frustrating experience with him. The teacher asked him a question. Jake looked at him and said…nothing.

The teacher checked in with me about the student, commenting, “there’s not much up there. That kid just stares at you like you have two heads or something.”

There are innumerable reasons I found this disturbing. What bothered me most was that he was wrong.

Ever Think If Your Partner Would Just Give You a Second You Would Have Less Marital Problems?

Now, I will admit that he does have this blank look on his face while he’s thinking.

I’m sure you’ve seen that look on your wife, husband, parent, or child at some point.

For me, that look is like waiting for a GPS system to figure out directions after a wrong turn, monotonously repeating recalculating, recalculating, recalculating.

Yet Jake, like any good GPS unit, arrives at a sound answer after the extended period of recalculating. In fact, he has a lot of things to say. It just takes him a little extra time to process information and figure out what he wants to say, and how he wants to say it.

There is something about waiting for a response from someone that is exceptionally hard for many people.

There may be a range of reasons but one that I see time and again is this: an inability to tolerate silence.

What the Teacher Missed Due to His Impatience With Jake

The educator was asking Jake if he could stay after for extra help and prepare for an upcoming test.

Jake was having a bad day. He had gotten in a fight with his mother in the morning. He received a detention an hour earlier for tardiness. He did not have a ride home. If he had stayed for the detention he would have had to walk over an hour — in the rain.

Jake was trying to process all of this information — the insecurity he felt about needing extra academic help, the conflict with his mother, and his transportation issues.

How do I know this?

Because after I spoke with the teacher, I checked in with him. I asked him how he was doing.

And I waited.

But I HATE It!

Silence, that is.

If you truly want to understand someone use a strategy that teachers are taught to use in the classroom. Give “wait time.”

If the teacher waits 5-10 seconds someone will eventually raise their hand and answer (the student group can’t tolerate silence either!).

It is too bad the teacher did not apply this technique during his private chat with Jake. Just imagine what the teacher may have learned!

More importantly, imagine what you are missing by not waiting for an answer when you are arguing with your spouse or irritable with your teenager.

Wait time is an under-rated element of effective communication. Wait time gives people time to process information, react emotionally, and figure out how to articulate thoughts and feelings. It can be a powerful tool to help marital problems.

I have written about how helpful “being curious” can be to effective communication. The reality is that curiosity only helps if you give people the time they need to properly respond to what you are asking of them.

Allow people — like your spouse, parent or child — to finish recalculating, recalculating, recalculating…and you may be amazed at what you can learn.

What other strategies would you recommend for waiting patiently for someone to respond to you?

a family quarrel divorce parents and child

How to Love Your Kids More Than Despise Your Ex

There is a family judge in Massachusetts who makes decisions for children of divorce every day. She has a sign hanging on her door that reads:
Do You Hate Your Ex More Than You Love Your Kids?

Provocative question, right?

You might be thinking “of course I don’t — that’s just ridiculous!” Maybe you are even offended by the suggestion.

So why then would a judge so brazenly post this message?

After all, the chances are that if you are separated or divorced you are working hard to do the best you can to protect your kids from any harm stemming from the breakup. Your intentions are probably in the right place.

Sadly, sometimes intentions are not enough. Too often negative unintended harm comes to children of divorce because of the conflict, tension, or even ill will that exists between exes.

How Parents Make the Effects of Divorce on Children of Divorce Even Worse

Since this article started by posing the judge’s provocative statement, let me ask another provocative set of questions: If divorced parents love their kids more than hate their ex, then why do so many co-parents…

  • Complain on the phone to their friends about their ex within earshot of the kids, or….
  • Fail to buy a Mother’s or Father’s day card for the child to give to the other parent, or…
  • Dig for information from their child about the other parent’s social life, or…
  • Roll their eyes when the child tells them about something the other parent said or did, or…
  • Ask the child to choose between attending an activity with Mom or attending another equally enticing activity with Dad, or…
  • Have their child pass messages on from one parent to the other parent, or…
  • Argue at pick-up and drop-off with the ex, or…
  • Fight endlessly over a parenting schedule leaving the child in uncertain limbo about the future plan, or…
  • Litigate endlessly to stick it to the ex, or…

Before you react defensively please take a breath. Seriously. I am NOT suggesting you are a bad parent if you can relate to any of these examples. These are common behaviors among divorced parents and let’s admit it, the judge’s question contains quite a bit of hyperbole. But it certainly got your attention, right?

How Parents CAN Decrease the Negative Effects of Divorce on Children of Divorce

Now, let’s do a reframe. Let’s say that it is clear that a parent loves their kids more than they hate their ex, and we know that because they:

  • Make sure to never complain about the parent within earshot of the children…
  • Go out of the way to make sure their child honors the other parent’s birthday and Mother’s and Father’s Day
  • Never use the children as a source to get information about the other parent…
  • Listen attentively and without judgment when the children are talking about the other parent…
  • Never ask the children to choose between Mom and Dad…
  • Communicate directly with the parent rather than having the children pass messages back and forth…
  • Behave politely with the other parent during pick-up and drop-off…
  • Establish a parenting plan in a timely manner that is geared to the child’s best interest rather than the parent’s…
  • Improve communication and decrease conflict by working with a divorce mediator, rather than litigate…

The bottom line is that kids of separated, divorced or never-married parents are hyper-aware of and sensitive to the relationship dynamics between their parents. When you get angry, frustrated, exasperated, furious, indignant and outraged at your ex, please remember this:
You Love Your Kids More Than You Hate Your Ex!

Remembering this could be the best thing you’ve ever done for your kids.

Please REPLY below to share other strategies that can minimize the negative effects for children of divorce!

Jack Russell listening with one ear up

Shut Up To Improve Communication Skills! Marriage and Parenting Advice From a Family Mediator

I used to interview prospective staff for a residential treatment program before I became a family mediator.

Whenever I asked them to describe qualities that would make them a good child care worker I was invariably told something like, “I love to help people and I’m a GREAT listener.”

Yet, when I would walk in to a room while they were working with an upset resident I would hear their voice more than that of the student.

Hmm. Curious.

Do you know folks like these newly hired child care workers who proclaim to be great listeners but don’t act the part?

I bet you do.

Haven’t you noticed that lots of people who declare themselves to have great listening skills tend to:

  • Dominate conversations
  • Interrupt
  • Talk about themselves…a lot
  • Make assumptions about the other person
  • Give advice very quickly
  • Repeat themselves…repeatedly

Great listeners?

Nope.

These folks are great talkers!

A Truth About Communication Skills

Here’s the rub.

Talking at someone has nothing whatsoever to do with listening to someone.

The two are not even in the same ballpark!

Yet for some reason good talkers usually think they are good listeners.

These great talkers may like to help others.

Take the child care workers.

When they would tell me in their interviews that they wanted to help kids and were great listeners they were speaking from the heart. They truly meant it.

And when I talk about my dream of playing shooting guard for the Boston Celtics I mean it too! But just because I am motivated to play for the Celtics, I don’t have the shooting, passing or dribbling skills to pull it off (and if you know me, you’re probably laughing).

Helping requires skill too.

And one of the fundamentals is listening.

Listening is a skill that can help people far more powerfully than any amount of chatter.

Even if it’s well-intended chatter.

Look, let’s be honest with ourselves. Almost all of us from time to time could listen better. That goes for this divorce mediator as well!

Sometimes thinking we are a good listener is really code for being a great talker!

My Family Mediator Listening Litmus Test

If you hear yourself utter any of these phrases, consider them warning signs that your listening skills are of the talking variety.

  • That happened to me when I…
  • You know, all you need to do is…
  • You’ll be fine…
  • Oh, you’re not going to believe what happened to me last week…
  • That reminds me of…
  • I have a friend who went through the same thing and she…

See Yourself Here? How To Improve Communication Skills That Will Help Your Marriage and Parenting

If any variation of these type of statements come out of your mouth try one of the following tips:

  • Shut your mouth! Seriously, STOP talking!
  • Don’t assume you know what is going to be said and keep an open mind
  • Don’t interrupt
  • Ask a question for clarification purposes…only after the person pauses first
  • Remind yourself that “it’s not about me right now” and focus on the other person
  • Remember how crummy it feels when someone talks at you when you just need someone to listen
  • Focus all of your energy on what the other person is saying, not on your watch or someone across the room
  • Do not impose your solutions on the other person — if they want your suggestions they will ask

And then, after all of that, pause for a moment.

Take a breath.

And then take pride that you truly helped your kid or spouse.

What other suggestions do you have to improve listening skills?

If you comment below I promise to LISTEN, just as any good family mediator should!

LINKEDIN USERS: LinkedIn does not have the capability for your comments on LinkedIn groups to appear on the original blog post. if you are commenting on a LinkedIn group would you mind copying the comment directly on to the blog so my other readers can benefit from your ideas and reactions? Thank you for reading and commenting on my family mediator blog!

 

A close up shot of a happy jack-o-lantern sitting on a rail of a deck during the day

Parenting Tips for How to Help Your Kids Resolve Conflict

It’s Halloween time.

Two brothers are upset because one of the two pumpkins had to be thrown out. Brothers did what brothers do: argue. They both wanted the remaining pumpkin to be their pumpkin.

Their mother tried her best to encourage them to share, to reprimand them, and even threatened to take the pumpkin away from both of them.

No luck.

She was at her wits end. The kids arguing would not stop.

Parenting Tips and Tricks

Their father was brought up to speed later that day. Taking a different approach to his kids arguing, he waited for a calm moment to sit the boys down and asked them why the pumpkin was so important to each of them.

After some encouragement and assurance the older one explained that he wanted to carve the pumpkin by himself. He had spent time thinking about the carving and in preparation had even drawn it out on paper. It was going to be so cool!

The younger one, sniffling, explained that he wanted to bake the pumpkin seeds like his teacher told him about. They were going to be so good!

Their father listened intently.

And then he said:

“So, you want to carve the pumpkin. And you want the seeds so you can bake them. I wonder if there is a way for each of you to get what you want with the same pumpkin? What do you think?”

Later that night, the older son carved the pumpkin. As he gutted the pumpkin he carefully placed the seeds in to a bowl. His younger brother worked with his mother to clean, salt and bake them.

Parent as Mediator: Teaching Kids How to Resolve Conflict

In mediation, the pumpkin is an example of a position a client may bring in to the session. The carving and baking are the interests that the father helped his kids figure out. This father was a great mediator!

He asked some questions, listened, and helped the kids brainstorm solutions that met both of their needs. This is exactly what any effective mediator will do to help resolve family conflict.

Focusing on the pumpkin alone would never have resulted in a win-win solution.

In what ways do you focus too much on the “pumpkins” in your life?

Comment below to share your take-away from this story!

divorce concept, child hand-off or co-parenting, cartoon mother handing off child to father

4 Key Strategies for Successful Co-Parenting After Divorce

About the Author
Rosalind Sedacca is a divorce & parenting coach, author, and expert in child-centered divorce.

Co-Parenting After Divorce

While divorce can seem like an overwhelming obstacle, for many parents it is just the beginning of a new and equally intimidating challenge: co-parenting your children. Hopefully, if you’re reading this you are still involved in your children’s lives, and hopefully co-parenting. I write under the assumption that you both care deeply about your children and trying to raise with them with as little exposure to conflict as possible.

Of course not all parents can share the parenting process in this way and for some couples it is not the ideal situation to even attempt it. But those couples who are determined to co-parent and choose to live relatively close to one another so as not to disturb the school, sports and other related schedules of their children, certainly deserve credit and acknowledgement.

This is a complex topic that can’t be glossed over with a few simple how-tos. It is based on sincere levels of communication and a sense of trust between the former spouses. When handled with care, your children enjoy the security and comfort of being with their other parent when they are not with you. You are less dependent on strangers as caretakers in their lives, and that is a win-win all around.

One of the best things you can do for your children is to transition smoothly to co-parenting with your former spouse. It won’t always be easy and there will certainly be challenges along the way, but here are some things to remember that will help make your new co-parenting relationship work.

• Don’t bad-mouth your ex around the kids, ever! If kids ask questions, give them age- appropriate answers that are honest but not judgmental. Kids are hurt and feel guilty when the parent they love is put-down by their other parent.

• Always offer your ex the opportunity for special times with the kids – before involving a new relationship partner, i.e.: taking your teen for their drivers test or tryouts for a new sport.

• Prioritize Mom and Dad being together for special occasion: celebrating birthdays, graduations and other significant events. Be considerate of one another as co-parents to eliminate stress so your kids can enjoy a sense of family.

• You and your ex won’t agree on all things so decide to pick your battles regarding parenting issues. Determine what’s worth discussing and what you can’t control and need to release.

When you ignore any of these basic communication principles, you set yourself up for conflict, jealousy, stress and tension. Breaking these rules sabotages your sense of trust with your ex and that opens the door to mind games, retaliations and discord for everyone in the family. Remember: when that happens, your children are the ones who pay the price!

Be the hero in your relationship with your children’s other parent. Cooperate. Collaborate. Be flexible and do favors. You are much more likely to get them back in return.